Products and Services
What laptop spare parts do you sell at Green Lap - Fresh Energy®?
We supply a variety of laptop spare parts, including screens, keyboards, fans, adapters, batteries, hinges, touchpads, chassis covers, speakers, DC cables, and similar components, all sourced from reliable manufacturers to ensure quality.
How can I confirm if a spare part is compatible with my laptop?
Each product listing on greenlap.in includes compatibility details, such as supported laptop models. If you’re unsure, contact us at rajlaptopcare.online@gmail.com or +91-9924386738 (Monday–Saturday, 10:00 AM–6:00 PM IST) for assistance.
Do your products come with a warranty?
Yes, most of our laptop spare parts come with a limited warranty, typically ranging from 3 to 12 months, as specified in the product description. Contact us for warranty claims or support within the warranty period.
Can I request a custom or unlisted laptop spare part?
If you need a specific part not listed on greenlap.in, reach out to us at rajlaptopcare.online@gmail.com or +91-9924386738. We’ll check availability and provide options for sourcing the part.
Are your spare parts original or aftermarket?
We offer both original equipment manufacturer (OEM) and high-quality aftermarket parts. Product listings clearly indicate whether a part is OEM or aftermarket for transparency.
Returns and Refunds
What is your return policy for laptop spare parts?
As per our Return and Refund Policy, you can return unused items in their original packaging within 7 days of delivery. Contact us at rajlaptopcare.online@gmail.com or +91-9924386738 to initiate a return and receive a Return Merchandise Authorization (RMA) number.
How do I return a defective or incorrect item?
If you receive a defective or incorrect item, notify us within 7 days of delivery via rajlaptopcare.online@gmail.com or +91-9924386738 with photos or videos of the issue. We’ll provide an RMA number and cover return shipping costs for a replacement or refund.
Who pays for return shipping costs?
Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case Green Lap - Fresh Energy® covers the cost. Ship returns to: 6-Jain Derasar, Opp. APMC Petrol Pump, Sardar Chowk, Unjha-384170, Gujarat, India.
How long does it take to receive a refund?
Once we receive and inspect your returned item (within 3-5 business days), we’ll notify you of approval or rejection. Approved refunds are processed to your original payment method within 7 business days, as per our Return and Refund Policy.
Can I return a product if I ordered the wrong part?
Yes, you can return an unused, undamaged product in its original packaging within 7 days of delivery. Contact us to initiate the return, but note that you’ll be responsible for return shipping costs unless the error was ours.
Shipping and Delivery
Will I receive a tracking number for my order?
Yes, once your order is dispatched, you’ll receive a shipping confirmation email or WhatsApp message with a tracking number, as per our Shipping Policy. If you don’t receive it within 3 business days, contact us at rajlaptopcare.online@gmail.com.
How long does it take to receive my order?
Orders are processed within 1-2 business days and typically delivered within 2-5 business days in Gujarat, 3-7 business days to other Indian states, or 5-10 business days to remote areas, per our Shipping Policy.
How long does it take to receive my order?
Orders are processed within 1-2 business days and typically delivered within 2-5 business days in Gujarat, 3-7 business days to other Indian states, or 5-10 business days to remote areas, per our Shipping Policy.
How are shipping costs calculated?
Shipping costs are calculated at checkout based on order weight, dimensions, and delivery location, as outlined in our Shipping Policy. Free shipping may apply to select orders or promotions, as indicated on greenlap.in.
What should I do if my order is lost or damaged during shipping?
If your order is lost or arrives damaged, notify us within 7 days of the expected delivery date at rajlaptopcare.online@gmail.com or +91-9924386738. We’ll work with the courier to resolve the issue and may offer a replacement or refund, per our Shipping Policy.
Payments
What payment methods do you accept?
We accept payments via credit/debit cards, UPI, net banking, and mobile wallets through Shopify’s secure payment gateway. Cash on Delivery (COD) may be available for select locations, as displayed at checkout.
Is it safe to make payments on greenlap.in?
Yes, our website uses Shopify’s secure payment gateway with SSL encryption to protect your payment information, ensuring safe transactions. We do not store your payment details.
Can I use EMI options for my purchase?
We don’t directly offer EMI, but you may use credit card EMI options provided by your bank at checkout, if available. Contact us for clarification at rajlaptopcare.online@gmail.com.
What happens if my payment fails during checkout?
If your payment fails, verify your payment details and try again. If the issue persists, contact us at rajlaptopcare.online@gmail.com or +91-9924386738 (Monday–Saturday, 10:00 AM–6:00 PM IST) for assistance.
Do you accept payments from international cards?
We primarily accept payments from Indian bank accounts and cards. For international payment options, please contact us at rajlaptopcare.online@gmail.com to discuss availability.
General Questions
How can I contact Green Lap - Fresh Energy® for support?
Reach us via email at rajlaptopcare.online@gmail.com or WhatsApp/phone at +91-9924386738 during our business hours: Monday–Saturday, 10:00 AM–6:00 PM IST. We aim to respond within 24 hours.
What are your business hours for order processing and support?
Our business hours are Monday to Saturday, 10:00 AM to 6:00 PM IST, as noted in our Shipping Policy. We are closed on Sundays, and orders placed outside these hours are processed the next business day.
Can I cancel my order before it ships?
Yes, you can cancel your order before dispatch by contacting us at rajlaptopcare.online@gmail.com or +91-9924386738, as per our Shipping and Return Policies. If the order has shipped, follow the return process.
What happens if I provide an incorrect shipping address?
You’re responsible for providing an accurate shipping address, per our Shipping Policy. If the address is incorrect, additional re-shipping costs may apply. Contact us immediately to correct it before dispatch.
Do you offer discounts for bulk orders?
Yes, we may offer discounts for bulk purchases of laptop spare parts. Email us at rajlaptopcare.online@gmail.com with your requirements for a customized quote.